Frequently Asked Questions
What is Glamping?
Simply put, Glamping is 'glamorous camping'
You get all of the benefits of camping including nature, the outdoors, the night sky, barbequeing, etc while sleeping in the comforts of boutique hotel accommodations in your 'canvas cottage' which is a walk-in tent of approximately 200 square feet with laminate hardwood floors, a comfy queen-sized bed with soft sheets and pillows, furniture, chairs and your own private en-suite bathroom accessible only from the inside of your tent with hot/cold running water in your sink and an outdoor shower, with a flushing toilet.
What is the Eco-Camps Promise?
At every location, you will always enjoy:
- Incredible Sunset Viewing Areas
- Starry Night Sky away from City Lights
- Sounds of Nature
- Comfy Queen-Sized Bed to Sleep
- Private en-suite Bathroom with Hot/Cold Running Water and Flushing Toilet
- Private Outdoor Shower
- Kids are always FREE
- Pets are always welcome and FREE
How Many People Can Fit in My Tent?
We have two size tents:
- Our Queen tents allow up to a maximum of two adults and up to two children.
- This accommodation comes with one Queen bed and up to two single beds.
Family Queen Tents:
- Our Family Queen tents allow up to a maximum of three adults or up to three children for a maximum occupancy of five people.
- This accommodation comes with one Queen bed and up to three single beds.
Is Eco-Camps Pet Friendly?
Yes, we love your furrry family members!
And we do NOT charge you to bring them.
Pets must be kept on leashes at all times.
If your pet is running free, you will be asked to leave and a refund will not be provided.
Does Eco-Camps Charge Extra for Children or Extra Beds?
No. One Tent. One Family.
What is Eco-Camps Booking Policy
- A two-night minimum is required for all stays
- No same day reservations are allowed
- Please book at least two days ahead.
- We will be unable to accommodate your reservation if it is made after 6PM two days prior to arrival
What is Eco-Camps Cancellation Policy?
- Cancellation is free up to 30 days before your check-in date with 100% refund.
- If you cancel within 30 days of check-in, you will not receive any refund, but may use the amount paid as a credit for future dates.
- Bookings made using any specials, offers, discounts, or free-nights from Eco-Camps are subject to a cancellation fee equal to the full-price of one night's stay after your booking is made. Cancel within 30 days of your check-in date will result in no refund, but may use the amount paid as a credit for future dates.
What is Eco-Camps Weather Policy?
We want you to enjoy your stay, but unfortunately the one thing we cannot control is the weather! '
- HEAT: When the temperature at any of our locations is going to exceed 75 F degrees at night, we offer you the ability to reschedule your stay, so long as you contact us at least 72 hours prior to your check-in date.
- COLD: When the temperature at any of our locations is going to be below 50 F degrees at night, we offer you the ability to reschedule your stay, so long as you contact us at least 72 hours prior to your check-in date.
- Unfortunately we are unable to provide refunds, but are happy to accommodate any other dates at any of our locations you would like to book, subject to availability.
- RAIN: We do not provide any refunds or the ability to book alternative dates if it rains.
Eco-Camps Gift Cards Terms & Conditions
Terms & Conditions:
All gift certificates are fulfilled via email.
Please provide your email during checkout so we can get you your gift card.
Gift cards can be bought under someone else's name for use as a gift.
Reservations for gift cards redemption must be made by email only: firstname.lastname@example.org
All gift certificates are final sale and cannot be refunded.
A single gift card can only be used once, there are no partial uses of gift cards
Gift cards are valid for three years from the date of purchase.
Is WiFi Available at Eco-Camps Santa Barbara?
WiFi is not available at Eco-Camps Santa Barbara.
There is cellular service but please check with your carrier.
Eco-Camps is not responsible for providing access to cellular or WiFi service.
There will be no refunds if there is no access to service by your provider.
Are BBQ's Shared or Does Each Tent Have Their Own?
Each tent comes with it's own BBQ
Are Bathroom's Shared at Eco-Camps?
Each tent always comes with it's own private ensuite bathroom accessible from only inside the tent you are stayihg in.
It is only shared with your tentmates.
Is the Water in the Bathroom Drinkable?
The water in the bathroom's are not pottable, so no they are not drinkable.
We provide bottled water for you to drink and brush your teeth with.
Please only drink the bottled water or water you bring yourself to drihk.
How Can I Charge My Phone
We provide solar powered usb accessible charges in each tent for phone charging.
Do I Need to Bring Sheets/Towels/Pillows/Blankets?
No. Please bring yourself and your belongings.
We operate like a boutique hotel and provide all the bedding, linens and towels for your stay.
Is There Food or Room Service Available at Eco-Camps Santa Barbara
No. We do not have any food available at our locations.
There is no room service available, and there is no delivery available.
Is There Parking Near My Tent?
Yes, there is convenient parking righ near your tent.
Please see your welcome packet for your designated space.
What is Contactless Check in?
Eco-Camps provides for contactless check in.
After you make your reservation and before you arrive for your stay, you will be provided with a Welcome Packet that will have all the information on how to operate your accommodations.
Separately, a tent number and combination for your tent lock with be provided by email@example.com for you to check yourself in.
What is Check in and Check out Time?
Check in time is always 3pm - 6pm local time.
- We are able to offer late check in times at some locations
- Please request your later check in times through firstname.lastname@example.org
- We can not offer early check-in times
Check out time is always before 11am local time.
- We can not offer late check outs
Are There Quiet Hours At Eco-Camps Santa Barbara?
Yes. Eco-Camps is for couples and families, and friends catching up.
We ask that your respect your neighbors adventure, and the between the hours of 10pm until 9am you keep your voices down inside your tent.
If you are outside your tent during those hours, we ask then you do so in quiet and enjoy the night and morning air.
Is Cellular Service Available at Eco-Camps Santa Barbara?
Typically cellular service is available, but Eco-Camps cannot guarantee it and is not responsible if it is not available.
We cannot offer refunds if it is not available.
Please check with your carrier.
What Cooking Items Are Available?
We provide the following items:
- 1 cooking pot
- 1 cooking pan
- 1 cutting board
- 1 tea pot
- 2-3 Cooking utensils
- 1 cutting knife
These are all to be used on the grill.
You may bring your own cooking items.
Electic stoves or heating elements of any kind and not allowed at Eco-Camps and you will be asked to remove it. It is a fire hazard.
Are There Fire Pits at Eco-Camps Santa Barbara?
There are no fire pits available at Eco-Camps Santa Barbara.
You are not allowed to create your own fire pit. If you do you will be asked to leave immediately with no refund, and we have the right to charge your card a $500 fine.
What Do We Do If We Have A Maintanence Issue?
Please review your Welcome Packet for the direct contact based on your location.
Does Eco-Camps Have Laundry Service or Extra Linens/Towels
We do not provide laundry service or extra linens or towels.
If you are staying for more than four nights, please contact email@example.com and we will accommodate you.
Can I Bring My Hairdryer?
No. There are no plugs available at Eco-Camps Santa Barbara
Do You Provide Fans
There are no fans provided at Eco-Camps Santa Barbara. There is no pluggable electricity available at this location.
How Much Bottled Water Does Eco-Camps Provide
Each tent will stocked with 10 bottles of water.
Any additional bottles of water needed will need to be sourced by the guest at their own responsibility.
Does Eco-Camps Provide Dishes and Utensils
Yes. Each tent comes with a full set up for 4 or 5 people including plates, bowls, fork, knife, spoon, mug and sometimes a wine glass.
Does My Cooler Come With Ice
There is no ice provided at Eco-Camps Santa Barbara.
There is ice available at Exit 108 (Glen Annie Road & Storke Road)
Does Eco-Camps Provide Soap and Shampoo?
Yes, the following is provided:
- Body Soap
- Hand Soap
- Hand Sanitzier
Does Eco-Camps Have a COVID-19 Protocol?
WHEN YOU STAY AT ANY ECO-CAMPS DESTINATION,
SOCIAL DISTANCING COMES NATURALLY
THESE ARE OUR PROTOCOLS TO CREATE A SAFER ENVIRONMENT DURING COVID-19
Eco-Camps has always enabled our guests to socially distance by staying in our Eco-friendly accommodations in natural settings where other forms of accommodation could not be built. Privacy, social distancing and Contact-less Check-In are all part of the experience.
We have always known the health benefits that come with being out in nature which is why when you stay at an Eco-Camps destination, you don;t walk into a lobby to check in, and artificially enclosed spaces are replaced with majestic outdoor landscapes and experiences.
Our air-conditioning is the fresh clean air that surrounds your tent.
You go from your car directly to your tent, with no human interaction necessary (unless you request it)
Our hallways are winding paths or trails through open fields or spaces
Our bathrooms are all en-suite and private but outdoors
The safety and health of our guests and employees is Eco-Camps’ top priority. We will continue to closely monitor recommendations from the Center for Disease Control and Prevention and World Health Organization regarding the Coronavirus (COVID-19). In order to maintain a safe environment we will make continuous adjustments based on the guidelines set by these agencies and local health departments. Please check individual destination pages for destination-specific service changes and cancellations.
CLEANING PROTOCOLS AND PIECE OF MIND
By design, Eco-Camps is an open-air accommodation experience. There is no recirculated air between any accommodations or common spaces.
Our destinations accommodate a small number of guests each night with significant open space between tents.
We strive to maintain the highest level of standards with our cleaning and housekeeping and our staff has been trained to follow industry protocols.
In addition, we are implementing further practices as recommended by the CDC including the increased frequency of our cleaning as well as using appropriate disinfectants during our ongoing housekeeping efforts.
Each tent contains hand sterilizer, disposable gloves and masks for your use
All common bathrooms with attendants to continuous keep these areas clean.
We ask that any guests who are not feeling well to please stay home out of respect for other guests and staff members.
Thank you for being a responsible and valued guest of Eco-Camps.